It sometimes freezes when you click get "vmk pass" right? What I do is click the vmk pass once, and then click Cancel. Do that one or two more times, and finally click the vmk pass, and click get "the fast pass", and it usually just gives it to me without letting my screen freeze. I know what you mean by the way, and I was super frustrated til' I came across this idea. Hope it works out for you as it did for me. GL or, just not get out of que like other people say. Lol