I wish I took a screenshot of what happened to me. I got a VMK pass....and then it made it so I both had a pass and was "in line" for the room. The "line" I was in (that was not my VMK pass) was not moving. When it got to where I should go into the room with the pass, I just got to a black screen.
Tried to "call for help" but didn't get a response.
Tried to go in again via VMK pass.....but as soon as I went to another room it dropped my pass. Ugh.