HELP Black Screen/Re-Authenticate/Cannot Get into MyVMK

MinnieMagic · Mar 27, 2015

Hey Laurice...not hacked if you can log in. What browser are ya running? Have you tried a different one? Have you cleared your cache then restarted browser? Cleaned your disk space? If I know what you have and havent tried I might be able to help ya better

MinnieMagic · Mar 27, 2015

Laurice said:

Have you cleaned up disk space? Not in the browser but in your control panel? I will say that the other day I was able to log into all family accounts (to get daily credits for me and kiddos) but when I got to my sons acct...it told me it was wrong user name and or password. I knew it was not...so i cleared cache..restarted browser and cleaned disks and it went thru fine after that.

MinnieMagic · Mar 28, 2015

Laurice said:

To clean disks...control panel..system and security...Admin tools and free up disk space. Check every box then hit ok to clean.

belleieve · Jul 16, 2015

I've tried three different browsers and MyVMK Experience and none of them are working. The farthest I can get is past the "Loading" screen and then I get a black screen. I used to be able to use MyVMK Experience just fine, but now it gives me this error message:

Screen Shot 2015-07-15 at 5.56.44 PM.png

Please help! I would hate to never be able to get back in

MinnieMagic · Jul 28, 2015

What system are you using?

booglie · Aug 22, 2015

Hey I could really use some help! It started last night when I would keep getting black screen, but today I discovered it works fine with the same computer but on different wifi, but now I'm no longer at my friend's house and back at my house where I keep getting black screen! Nothing has changed with my wifi recently that I know of. What could this be? Please help ASAP, I'm missing out on tsum tsum pins!

adventurelillypad · Aug 29, 2015

belleieve said:

I've tried three different browsers and MyVMK Experience and none of them are working. The farthest I can get is past the "Loading" screen and then I get a black screen. I used to be able to use MyVMK Experience just fine, but now it gives me this error message:
View attachment 6560

Please help! I would hate to never be able to get back in

I'm getting the exact same issue. Please help!!!

belleieve · Aug 29, 2015

adventurelillypad said:

What solved it for me was uninstalling MyVMK Experience, reinstalling, and relaunching. I hope this helps![DOUBLEPOST=1440851716][/DOUBLEPOST]

booglie said:

Try running a speedtest (speedtest.net). If your numbers are really low, call your service provider and get them to fix your service.

saturnvmk · Jul 7, 2016

Is this down for anyone else? sorry to bring this back but i've done everything on this thread (been trying since 9:30am EST july 8 2016 and i can't get in)