Black Screen

[adventurebri]

I have not been able to log in for three days now. It gets through the loading process and then remains a black screen. I have never gone past the black screen. Help please?
Thanks

 

[Jasmine]

The black screen is typically a Shockwave issue. Try upgrading it.

Are you on Windows or OSX?

 

[adventurebri]

The black screen is typically a Shockwave issue. Try upgrading it.

Are you on Windows or OSX?

I am on OSX

 

[Jasmine]

Are you on Mavericks? If so, there is a known issue with Shockwave on it. A fix should be coming soon. If you want more information, look here.

 

[adventurebri]

Are you on Mavericks? If so, there is a known issue with Shockwave on it. A fix should be coming soon. If you want more information, look here.

ugh dang it! I am No VMK for me...

 

[kj2234]

where can you check to see if you are on mavericks? this just happened to me today. ive uninstalled and reinstalled shockwave but i am still getting a black screen also.

 

[Jasmine]

Apple menu > About this Mac. If you're on 10.9, then you have Mavericks. You're not likely to have Mavericks unless you purposely upgraded, though.

 

[Astro]

I'm having a problem with my shockwave too, which is weird, I updated and everything but still didn't make a difference.