There was a glitch with the crates last night and the glitch has been temporarily fixed. Amy is looking into a way to fix it so it does not happen again. The hats that were received during the time the glitch started and ended were turned back into crates. We apologize for this as every game has its glitches from time to time.
I guess you all know what the Ultra Rare is now that it's not a secret anymore
. Happy hunting!