Sorry to hear about your friends problem. I don't think I could be of any assistance though, I just test new features/items on a separate server, so I don't have anything to do with that really. You'd be better off contacting a staff member though, such as Amy, Kevin, or...
5014 seems to be a Briar Patch Guest Room.
"product.5014=Briar Patch"
I don't think crates give out rooms? But did you happen to notice if you had any new rooms?