I hate to say but the whole catty thing is normal. It everyone talked bad about each other within our department too. I even had roommate issues within the apartments. Actually, one of my roommates termed herself and another girl took over her room. The girl who took over had paid the fee to...
try to use the MyVMKPal, log in using the left side of the program, let me know if that gets you in
edit: dont log in the normal way through the website