Omg we would literally call from greeter to warn them about tour groups so everyone could prepare!
And you are right, grouper is a hot mess there 100% of the time. It's the only position I truly hated and the only position I've ever had to leave to calm down before I killed someone or just burst into tears. We have to lead people back and then load 1-3 people. No more than three per row, so families get so mad when they're in separate rows or especially cars. For the most part I would point to them and then the row and say "2 here" and walk away before they could say anything else but sometimes people would really fight you. One girl I worked with had a family that was irritated they had to separate from their group with a wheelchair (because we could only take parties of 9 or less through WC at a time) and said they were trying to have a nice vacation after a grandma died or something and we were ruining it. So the CM tried to relate to them and told them her dad had died about 3 years ago and they looked her in the eye and told her she deserved it. Needless to say she got about a 2 hour break and my coordinator came down and ripped them a new ************** and basically told them if she ever saw them on Thunder again she would have them removed and black listed.
Merge I had a love hate with because sometimes I really enjoyed it and sometimes it was just awful. Once I grew a thick skin it became a lot more fun. I was screamed at, cussed out, I had to follow multiple groups through the queue to kick them out for trying to sneak in a stroller or a baby or cut the line to "find their friends". I had one lady actually tell her child in the standby line to poke me until I let them go, so every time that kid touched me I made them wait another 30 seconds. They got stuck there for a solid extra 10-12 minutes.
Oh I also got flashed by an old man once because I told him he had to button his sweater up or put a shirt on to ride and he pretended he didn't understand me and then pulled his sweater down his shoulders and shook his boobs at me. Always a good time at merge lol.
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