They abused their position, plain and simple. They showed favoritism to themselves and friends by pulling players into events, numerous times, over and over, to gain the advantage of winning multiple times in one night when everyone else had to wait in line. Said person would allow friends to test their games, allowing them to collect unearned prizes afterwards. Said person traded unauthorized items to players. Said person abused chat logs, searching people to gather information on them, to use for their own entertainment.