I'm not sure if it's just me or if reactions and words are being just being taken out of context now. I always thought we're allowed to express our opinions and they were considered, and though people have different ones doesn't make it less of a community or that nobody is being listened to because they aren't directly and explicitly addressed or if done, not properly which should be fixed. I have contacted staff via email before and they responded like the next morning, I'm sure that they will help and hear complaints on any personal level if given those who handle the issues proper courtesy. Or at least they should and return with the same kindness. I don't know every case, with every person is different how they perceived things on both sides. I don't think everything is written in black and white. Any facts or stuff that happened can be used either which way, and construed as right or wrong.
I'm not sure why it can't be all said and done with spoken differences and dislikes if the game is really cared about to get better, but I have a feeling this will all die down on it's own so. If not, then each person should really think if they are just contributing to make a commotion out of something small, past instead of acknowledging it, trying to talk to staff privately or not and other players as peacefully as possible which a few have tried I guess? Anyway, I'm cool, and just going to let this pan out as it will because I feel like I'm repeating what should be obvious. To each his or her own *shrug*
All personal feelings set aside, I appreciate the OP and that at least they are working on it, and people even those who haven't spoken up to bring a more positive light to starting new is appreciated.